Shipping policy
📦 Shipping Policy
Last updated: August 2026
Order Processing
All POSTER orders are fulfilled and shipped through Gelato, our trusted print-on-demand partner. Once you place your order, it will be automatically sent to production.
Processing Time: 2–5 business days
ORDER PROCESSING TIME: 2-5 DAYS
Shipping Time: Domestic (depending on destination): 3–10 business days International: 5–20 business days
Shipping Rates
Shipping costs are calculated at checkout based on your delivery address and the print facility used. We aim to produce and ship your order from the facility closest to you to reduce both cost and carbon footprint.
Order Tracking
Once your order has been shipped, you’ll receive a confirmation email containing a tracking link so you can monitor your delivery.
Customs, Duties & Taxes
For international orders, customs fees or import taxes may apply. These are determined by your country’s regulations and are not included in the purchase price or shipping cost. The buyer is responsible for any such charges.
Here's the full updated policy with those changes:
PRE-ORDER POLICY
Some items at yONDER are made available for pre-order ahead of production. This section outlines how pre-orders work.
What is a pre-order?
Pre-order items are not yet in stock. When you order, you're reserving your item from an upcoming print run rather than an existing stock item.
Production & shipping timelines
Pre-order items typically ship within 3–4 weeks of the pre-order window closing. This is separate from our standard shipping times for in-stock items — please don't expect pre-order items to arrive on the same timeline as regular orders.
Mixed orders
If your order includes both in-stock and pre-order items, the entire order will ship together once the pre-order item is ready, unless you contact us to request a split shipment (additional shipping costs may apply).
Payment
Pre-order items are charged in full at the time of purchase, not on dispatch.
Changes & Cancellations
Pre-orders may be cancelled within 24 hours of the order being placed. After this window, the order is considered final and no cancellations, size changes, or other amendments can be made. Please double check your size and details carefully before completing your purchase.
Delays
While we work to meet our estimated timelines, print production can occasionally run behind schedule. If your pre-order is delayed, we'll notify you by email with an updated estimate.
Limited availability
Pre-order drops are produced in limited quantities based on the pre-order window. Once a run sells out or the window closes, the item may not be restocked.
Contact
Questions about your pre-order? Reach us at madebymarvz@gmail.com.
Fill in your actual turnaround window and contact email before publishing. Want me to also draft a shorter pre-order blurb specifically for the drunk lee tee product page itself, separate from this general policy?
🔁 Return & Refund Policy
Since all products are made to order through our print-on-demand partner, we cannot accept returns or exchanges unless the item is damaged, defective, or you received the wrong product.
We Accept Returns/Refunds Only If:
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The item arrived damaged or defective.
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You received the wrong design, size, or print.
If this happens:
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Please contact us within 7 days of delivery at madebyarvz@gmail.com
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Include your order number, a photo of the issue, and a short description.
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Once approved, we’ll arrange a replacement or issue a refund at no extra cost.
Non-Returnable Items
Because our posters are made on demand, we do not accept returns, refunds, or exchanges for:
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Buyer’s remorse (e.g., you changed your mind)
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Incorrect address entered at checkout
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Color differences due to monitor or screen settings
🧾 Cancellations
Orders can only be cancelled within 1 hour of purchase. After this time, production begins and cancellation is no longer possible.
💬 Questions?
If you have any questions about your order, reach out to us at madebymarvz@gmail.com — we’ll be happy to help!